10 QUESTIONS WITH ALEX CASAKI, DIRECTOR OF DALHAM MANAGEMENT
November 2025
This month, i’ve really enjoyed chatting with Alex Casaki, Director of Dalham Management, and seeing the care and expertise he brings to his work. His team provides true peace of mind to international London property owners, expertly overseeing the management of their private residences in the capital. From meticulous attention to detail to ensuring everything runs seamlessly behind the scenes, Alex and his team make it effortless for homeowners to enjoy their London properties without a worry.
Londoners, especially those with a love for the finer things in life, should definitely keep Alex on their radar - whether you’re considering property management, looking for guidance on maintaining your home to the highest standards, or just curious about how a truly bespoke service operates in the heart of Mayfair.
1.) Hi, Alex! Please tell us about Dalham Management and the service offering you provide to prime London homeowners.
Dalham Management was created specifically to fill a void for international homeowners with properties across prime central London that require Dalham to assume the role of managing and caring for their property throughout the year. While traditional management companies primarily focus on lettings and tenanted properties, Dalham is dedicated to the management of private households that serve as secondary residences, used by owners and their families during their time in London.
2.) What are the main challenges non-resident property owners face when managing their London homes from abroad?
Managing a London residence from afar presents unique challenges, and the demands on owners can be considerable. In the absence of regular inspection and planned maintenance, unforeseen issues can escalate into significant problems. Dalham reduces this risk by offering a single, trusted point of contact in London that oversees and manages all aspects of the property, whether it is occupied or vacant.
3.) What differentiates Dalham's private home management service from traditional property management companies?
Traditional property management companies predominantly manage tenanted properties that are occupied throughout the year. Dalham's approach requires an in-depth understanding of each property – from its mechanical systems to the homeowners' personal preferences. Through regular inspections and continuous engagement, we develop detailed knowledge of how each residence functions and how each family wishes their home to be maintained, allowing us to deliver a truly bespoke service.
4.) How does Dalham Management ensure private homes are efficiently maintained and secured when their owners are not in residence?
We have a rigorous protocol in place. All properties are inspected weekly, regardless of whether there's an immediate need. Our team works within a stringent framework where every property is photographically documented, systematically inspected, and uploaded to our operating system. When we initially take on a property, considerable due diligence goes into reviewing its mechanics and systems – from heating and cooling to security and smart home technologies. From there, we implement a comprehensive planned preventative maintenance schedule designed to mitigate risk by ensuring regular checks and servicing of all systems within the home. This proactive approach not only maintains the property's condition but also identifies potential issues before they develop into costly problems.
5.) You mentioned weekly property inspections. Why is this so important, and how do you ensure it's properly documented?
Most insurance providers require properties to be checked at least once a week to minimise the risk of unforeseen issues that could damage the property. That's why Dalham operates within a fully documented system: weekly reports are generated, photographed, and logged so that, in the event of unforeseen circumstances, there's clear evidence that the property has been properly maintained. During these inspections, the team visually reviews everything, runs all systems, and ensures the house is never left idle, whether the owners are in residence or not. Every inspection follows a detailed checklist covering security, utilities, environmental conditions, and the functionality of all mechanical systems. This systematic approach ensures nothing is overlooked and provides owners with comprehensive records of their property's condition throughout the year.
6.) Tell us a bit about Dalham's detailed annual maintenance schedule for each property it oversees.
When you have a planned preventative maintenance programme in place, you have a clear indication of what needs to be serviced within the property and how regularly. This isn't just important for ensuring functionality; it's also crucial for maintaining warranties and statutory compliance. If a significant issue were to occur and you haven't adhered to maintenance requirements, you could face considerable problems. More importantly, if a property isn't maintained regularly, you're far more likely to encounter reactive and emergency maintenance issues, which inconvenience homeowners and incur additional costs.
7.) How does Dalham Management prepare a property for a client's arrival when you're notified they're returning to London?
We work closely with owners and their extended families, often coordinating with their family offices in advance of arrivals to ensure homes are prepared and ready for occupation. We initiate a detailed pre-arrival programme - this involves a maintenance review and a stress test of the property, where the house is reactivated and all systems are tested to ensure everything operates to standard. The property is then thoroughly cleaned, bedding prepared, and any other specific requirements or requests from the owners addressed, ensuring the home is fully prepared for their arrival.
8.) When homeowners are in residence, does Dalham Management continue to oversee the property?
Absolutely. When owners are in residence, the team remains in regular contact, assisting with any requirements they may have. Should the unlikely event of reactive maintenance occur, we coordinate, supervise, and oversee everything, scheduling visits around the residents' schedules to ensure minimum disturbance.
9.) There's clearly a strong focus on relationships at Dalham. How do you ensure your team develops and understands the needs and requirements of each owner and their families?
Developing strong relationships with owners and their families is critical to meeting expectations and providing a seamless service. These homes are incredibly personal to the individuals who own them. We always ensure we assign a single point of contact for each property or family portfolio. This approach enhances the development of a relationship between the families and their dedicated property manager, ensuring we understand their needs, requirements, and preferences to a level of attention and familiarity one would expect from someone dedicated to overseeing your private home.
10.) Given all these aspects of property management, how do you streamline everything to minimise disruption so clients can simply enjoy their homes?
From the outset, Dalham assumes responsibility for managing all matters, as every element is streamlined through our office, providing both London-based suppliers and service providers, as well as the clients themselves, with one single point of contact for all matters. Our objective is to eliminate the administrative burden entirely, providing clients a greater level of privacy.
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